Here is a rundown of the recent developments with AI in India.
IndiGo Introduces 6Eskai: AI Chatbot Revolutionizing Customer Service & Bookings
InterGlobe Aviation Limited, the parent company of IndiGo, has introduced an AI chatbot named 6Eskai, aiming to enhance its customer service experience. Developed in-house, the AI chatbot has demonstrated early success, simplifying the booking process through natural language conversations, leading to a 75% decrease in the workload of customer service agents.
With an impressive 1.7 trillion parameters, the chatbot can proficiently address various commonly asked queries. According to the airline, the soft launch yielded a notable reduction in the workload of customer service agents, emphasizing the bot’s efficiency.
The airlines revealed,
“The AI bot boasts an impressive 1.7 trillion parameters, allowing it to answer a diverse range of commonly asked questions with ease.”
The release also said.
“Early results from the soft launch indicate a remarkable 75 per cent reduction in customer service agent workload, showcasing the efficiency and effectiveness of the bot…Furthermore, 6Eskai, makes the booking process extremely simple, using natural language conversations to guide our customers seamlessly through the end to end booking journey.”
Moreover, IndiGo’s data scientists extensively researched Generative Pre-trained Transformers (GPT) and utilized prompt engineering to mimic human behavior, respond to emotions, and incorporate humor into interactions.
Google in Talks to Invest $4 Million in CoRover.ai
In an exclusive report by Economic Times today, sources revealed that Google is in discussions to invest a substantial $4 million in the indigenous conversational AI startup, CoRover.ai. The Bengaluru-based company has gained attention for its creation of BharatGPT, a large language model proficient in over a dozen Indian languages.
Google’s involvement with CoRover.ai extends beyond mere financial support, having reportedly pledged a $500,000 non-equity funding earlier, a major portion of which has already been disbursed since March, with the remainder anticipated by December. The additional $4 million investment is expected to be in the form of equity following the imminent launch of the chatbot in the coming weeks.
Acting as a strategic partner, Google furnishes CoRover.ai with credits for leveraging its cloud computing services. This new injection of funds is anticipated to fortify the expansion prospects of BharatGPT, empowering it for future scalability as highlighted in the report.
CoRover.ai’s chatbot capabilities span text, audio, and video inputs, offering integration across diverse platforms such as SAP, Salesforce, Signal, and Zoom, as indicated on the company’s website.
Google India’s Initiatives to Combat AI-Generated Misinformation and Deepfakes
Google India emphasized its commitment to safeguarding users from AI-generated misinformation and deepfakes amid rising concerns. Michaela Browning, VP of Government Affairs and Public Policy at Google Asia Pacific, outlined Google’s multifaceted approach to tackle this issue.
Acknowledging the complexity of combating such threats, Browning highlighted Google’s measures. He said,
“This is why we’ve added “About this result” to generative AI in Google Search to help people evaluate the information they find in the experience. We also introduced new ways to help people double-check the responses they see in Google Bard by grounding it in Google Search.”
Addressing the collaboration needed to counter AI-generated misinformation, Google stressed the importance of open communication, thorough risk assessment, and proactive mitigation strategies.
Google’s partnership with the government involves ongoing dialogues and participation in initiatives like the Global Partnership on Artificial Intelligence (GPAI) Summit. The company remains vigilant in implementing AI responsibly across its platforms.
Browning also mentioned.
“For example, on YouTube, we use a combination of people and machine learning technologies to enforce our Community Guidelines, with reviewers across Google operating around the world. In our systems, AI classifiers help detect potentially violative content at scale, and reviewers work to confirm whether content has actually crossed policy lines. AI is helping to continuously increase both the speed and accuracy of our content moderation systems.”
While acknowledging the potential of synthetic media in aiding various sectors, Google highlighted,
“Equally, context is important with images, and we’re committed to finding ways to make sure every image generated through our products has metadata labeling and embedded watermarking with SynthID, currently being released to a limited number of Vertex AI customers using Imagen, one of our latest text-to-image models that uses input text to create photorealistic images. We’re also making progress on tools to detect synthetic audio — in our AudioLM work, we trained a classifier that can detect synthetic audio in our own AudioLM model with nearly 99 per cent accuracy.”